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Retail Food · Boston, MA

Norfolk Convenience

118 Norfolk St

Last inspected Nov 10, 2026 · View Map ↗ · Compare ↗

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Failed (extension granted)
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Repeat ProblemsSerious findings or closures appear in two or more of the last three inspections. Review the dated records below.

Quick Answers

When was Norfolk Convenience last inspected?
The most recent inspection on record was on Nov 10, 2026. The result listed by Boston Inspectional Services Department was “Failed (extension granted)”.
Were any violations recorded at the last inspection?
Yes: 8 violations recorded, including 1 marked critical. Each one is listed below with the official wording.
How many inspections are on record?
10 inspections on record, from Nov 24, 2023 to Nov 10, 2026.
Has Norfolk Convenience ever been closed by the health department?
No closure appears in the 10 inspection records we hold for this business. The earliest is dated Nov 24, 2023.

The Full Inspection History

10 inspections

Inspection

Nov 10, 2026

Failed (extension granted)

8 recorded violations

criticalCode 590.003/3-101.11-PContamination

Official Wording

Safe Unadulterated and Honestly Presented (P)

Inspector’s Notes

Observed multiple products with Bowl and Basket labels. Advised pic to remove these products for purchase. Due to being purchased at another grocery store. All products should be supplied from an approved vendor source.

In Plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
majorCode 590.005/5-205.11-PFHandwashing

Official Wording

Using a Handwashing Sink-Operation and Maintenance (Pf)

Inspector’s Notes

Observed equipment and debris inside the handsink. Clean to remove

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
minorCode 590.006/6-202.15-COther

Official Wording

Outer Openings Protected (C)

Inspector’s Notes

Visible light observed. Side exit door missing a door sweep. The door leading to the drive way. Provide to assist with pest activity.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.006/6-301.11-PFHandwashing

Official Wording

Handwashing Cleanser Availability (Pf)

Inspector’s Notes

Missing soap at the handsink. Provide at all times

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-301.12-PFOther

Official Wording

Hand Drying Provision (Pf)

Inspector’s Notes

Missing paper towels at the handsink. Provide at all times

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.006/6-404.11-PFOther

Official Wording

Segregation and Location-Distressed Merchandise (Pf)

Inspector’s Notes

Observed multiple packaged baked goods with expired dates. Advised to inspect all packages and remove any expired products. PIC was provided a few products at the time of inspection.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
minorCode 590.006/6-501.114-CFacility maintenance

Official Wording

Maintaining Premises Unnecessary Items and Litter (C)

Inspector’s Notes

Observed heavy debris in the parking lot next to the property. Remove all milk crates plastic bins and broken and used equipment. Advised pic to consult with the property owener to address the issue jointly.

In Plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues
minorCode 590.006/6-501.11-CFacility maintenance

Official Wording

Repairing-Premises Structures Attachments and Fixtures-Methods (C)

Inspector’s Notes

Observed several broke tiles by the handsik where the 3 compartment sink is located. Repair

In Plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues

Official record from Boston Inspectional Services Department, Nov 10, 2026 · Original Source

Inspection

Nov 9, 2026

Failed

5 recorded violations

criticalCode 590.003/3-101.11-PContamination

Official Wording

Safe Unadulterated and Honestly Presented (P)

Inspector’s Notes

Observed multiple products with Bowl and Basket labels. Advised pic to remove these products for purchase. Due to being purchased at another grocery store. All products should be supplied from an approved vendor source.

In Plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
majorCode 590.005/5-205.11-PFHandwashing

Official Wording

Using a Handwashing Sink-Operation and Maintenance (Pf)

Inspector’s Notes

Observed equipment and debris inside the handsink. Clean to remove

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
minorCode 590.006/6-202.15-COther

Official Wording

Outer Openings Protected (C)

Inspector’s Notes

Visible light observed. Side exit door missing a door sweep. The door leading to the drive way. Provide to assist with pest activity.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.006/6-301.11-PFHandwashing

Official Wording

Handwashing Cleanser Availability (Pf)

Inspector’s Notes

Missing soap at the handsink. Provide at all times

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-301.12-PFOther

Official Wording

Hand Drying Provision (Pf)

Inspector’s Notes

Missing paper towels at the handsink. Provide at all times

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, Nov 9, 2026 · Original Source

Inspection

Nov 2, 2026

Failed

5 recorded violations

criticalCode 590.003/3-101.11-PContamination

Official Wording

Safe Unadulterated and Honestly Presented (P)

Inspector’s Notes

Observed mulitple products with Bowl and Basket labels. Advised pic to remove these products for purchase. Due to being purchased at another grocery store. All products should be supplied from an approved vendor or source.

In Plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
majorCode 590.005/5-205.11-PFHandwashing

Official Wording

Using a Handwashing Sink-Operation and Maintenance (Pf)

Inspector’s Notes

Observed equipment and debris inside of handsink. clean to remove

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
minorCode 590.006/6-202.15-COther

Official Wording

Outer Openings Protected (C)

Inspector’s Notes

Visible light observed. Side exit door missing a door sweep. The door leading to the drive way. Provide to assist with pest activity

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.006/6-301.11-PFHandwashing

Official Wording

Handwashing Cleanser Availability (Pf)

Inspector’s Notes

Missing soap at the handsink. Provide at all times

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-301.12-PFOther

Official Wording

Hand Drying Provision (Pf)

Inspector’s Notes

Missing paper towels at the hand sink. Provide at all times

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, Nov 2, 2026 · Original Source

Inspection

Oct 23, 2026

Failed

5 recorded violations

criticalCode 590.003/3-101.11-PContamination

Official Wording

Safe Unadulterated and Honestly Presented (P)

Inspector’s Notes

Observed mulitple products with Bowl and Basket labels. Advised pic to remove these products for purchase. Due to being purchased at another grocery store. All products should be supplied from an approved vendor or source.

In Plain English

Food was stored or handled in a way that could let germs or other material get into it, such as raw meat stored above ready-to-eat food or uncovered food. Cross-contamination is a common cause of foodborne illness.

More about food not protected from contamination
majorCode 590.005/5-205.11-PFHandwashing

Official Wording

Using a Handwashing Sink-Operation and Maintenance (Pf)

Inspector’s Notes

Observed equipment and debris inside of handsink. clean to remove

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
minorCode 590.006/6-202.15-COther

Official Wording

Outer Openings Protected (C)

Inspector’s Notes

Visible light observed. Side exit door missing a door sweep. The door leading to the drive way. Provide to assist with pest activity

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.006/6-301.11-PFHandwashing

Official Wording

Handwashing Cleanser Availability (Pf)

Inspector’s Notes

Missing soap at the handsink. Provide at all times

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-301.12-PFOther

Official Wording

Hand Drying Provision (Pf)

Inspector’s Notes

Missing paper towels at the hand sink. Provide at all times

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, Oct 23, 2026 · Original Source

Inspection

May 28, 2026

Passed

6 recorded violations

minorCode 590.003/3-501.11-COther

Official Wording

Frozen Food (C)

Inspector’s Notes

Observed indivually packed beef patties stored under refrigeration. Product is labeled to keep frozen. PIC removed and discarded advised to store all products under proper refrigeration or freezer requirements.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.004/4-302.14-PFCleaning and sanitizing

Official Wording

Sanitizing Solutions Testing Devices (Pf)

Inspector’s Notes

Missing the testing device for 3 compartment sink. Provide at all times.

In Plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
majorCode 590.005/5-205.11-PFHandwashing

Official Wording

Using a Handwashing Sink-Operation and Maintenance (Pf)

Inspector’s Notes

Observed the handsink blocked with debris and packages. Remove and clean. Retrain staff to properly utilize for hand washing only.

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-301.11-PFHandwashing

Official Wording

Handwashing Cleanser Availability (Pf)

Inspector’s Notes

Handsink missing soap Provide at all times

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-301.12-PFOther

Official Wording

Hand Drying Provision (Pf)

Inspector’s Notes

Handsink missing a hand drying device. Provide at all times

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.006/6-501.115-PFOther

Official Wording

Prohibiting Animals (Pf)

Inspector’s Notes

Observed evidence of a cat in the establishment. Open cans of cat food and cat box in the basement area. Remove and clean all areas.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, May 28, 2026 · Original Source

Inspection

May 21, 2026

Failed

6 recorded violations

minorCode 590.003/3-501.11-COther

Official Wording

Frozen Food (C)

Inspector’s Notes

Observed indivually packed beef patties stored under refrigeration. Product is labeled to keep frozen. PIC removed and discarded advised to store all products under proper refrigeration or freezer requirements.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.004/4-302.14-PFCleaning and sanitizing

Official Wording

Sanitizing Solutions Testing Devices (Pf)

Inspector’s Notes

Missing the testing device for 3 compartment sink. Provide at all times.

In Plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
majorCode 590.005/5-205.11-PFHandwashing

Official Wording

Using a Handwashing Sink-Operation and Maintenance (Pf)

Inspector’s Notes

Observed the handsink blocked with debris and packages. Remove and clean. Retrain staff to properly utilize for hand washing only.

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-301.11-PFHandwashing

Official Wording

Handwashing Cleanser Availability (Pf)

Inspector’s Notes

Handsink missing soap Provide at all times

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-501.115-PFOther

Official Wording

Prohibiting Animals (Pf)

Inspector’s Notes

Observed evidence of a cat in the establishment. Open cans of cat food and cat box in the basement area. Remove and clean all areas.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.006/6-301.12-PFOther

Official Wording

Hand Drying Provision (Pf)

Inspector’s Notes

Handsink missing a hand drying device. Provide at all times

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, May 21, 2026 · Original Source

Inspection

May 30, 2025

Passed

3 recorded violations

majorCode 590.004/4-302.14-PFCleaning and sanitizing

Official Wording

Sanitizing Solutions Testing Devices (Pf)

Inspector’s Notes

Provide test kits for the chlorine used in the 3 bay sink

In Plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
majorCode 590.006/6-301.11-PFHandwashing

Official Wording

Handwashing Cleanser Availability (Pf)

Inspector’s Notes

Hand soap empty / Refill

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-301.12-PFOther

Official Wording

Hand Drying Provision (Pf)

Inspector’s Notes

Provide at the hand sink

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, May 30, 2025 · Original Source

Inspection

May 23, 2025

Failed

3 recorded violations

majorCode 590.004/4-302.14-PFCleaning and sanitizing

Official Wording

Sanitizing Solutions Testing Devices (Pf)

Inspector’s Notes

Provide test kits for the chlorine used in the 3 bay sink

In Plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
majorCode 590.006/6-301.11-PFHandwashing

Official Wording

Handwashing Cleanser Availability (Pf)

Inspector’s Notes

Hand soap empty / Refill

In Plain English

Staff were not washing their hands when required, or a handwashing sink was blocked, missing soap or paper towels, or used for something else. Hands are one of the most common ways germs reach food.

More about handwashing problems
majorCode 590.006/6-301.12-PFOther

Official Wording

Hand Drying Provision (Pf)

Inspector’s Notes

Provide at the hand sink

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, May 23, 2025 · Original Source

Inspection

Dec 1, 2023

Passed

4 recorded violations

minorCode 590.004/4-602.13-CCleaning and sanitizing

Official Wording

Nonfood Contact Surfaces (C)

Inspector’s Notes

Cat litter box observed in the basement storage area. Clean to remove.

In Plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode 590.005/5-205.15-CFacility maintenance

Official Wording

System Maintained in Good Repair (C)

Inspector’s Notes

Drainage pipe to the compressor of the walk-in cooler is leaking. Address and make any necessary repairs.

In Plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues
majorCode 590.006/6-404.11-PFOther

Official Wording

Segregation and Location-Distressed Merchandise (Pf)

Inspector’s Notes

Several boxes of Cerealand other canned foods with a past expiration date from May/June of 2023. Address and ensure all food products are being checked prior to and while on the sales floor for past expiration dates. Food items were removed at the time of the inspection. 12 zsmall packages of Avacado Salsa with a past expiration date from Oct. 2023. Address.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.006/6-501.115-PFOther

Official Wording

Prohibiting Animals (Pf)

Inspector’s Notes

Cat living on the premises. Remove.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, Dec 1, 2023 · Original Source

Inspection

Nov 24, 2023

Failed

4 recorded violations

minorCode 590.004/4-602.13-CCleaning and sanitizing

Official Wording

Nonfood Contact Surfaces (C)

Inspector’s Notes

Cat litter box observed in the basement storage area. Clean to remove.

In Plain English

Dishes, equipment, or surfaces that touch food were not properly washed, rinsed, and sanitized, or sanitizer was not at the right strength. Clean surfaces help stop germs from spreading to food.

More about cleaning or sanitizing problems
minorCode 590.005/5-205.15-CFacility maintenance

Official Wording

System Maintained in Good Repair (C)

Inspector’s Notes

Drainage pipe to the compressor of the walk-in cooler is leaking. Address and make any necessary repairs.

In Plain English

Floors, walls, ceilings, lighting, ventilation, or garbage areas needed repair or cleaning. These are usually less urgent than food-handling problems but still need to be fixed.

More about building upkeep issues
majorCode 590.006/6-404.11-PFOther

Official Wording

Segregation and Location-Distressed Merchandise (Pf)

Inspector’s Notes

Several boxes of Cerealand other canned foods with a past expiration date from May/June of 2023. Address and ensure all food products are being checked prior to and while on the sales floor for past expiration dates. Food items were removed at the time of the inspection. 12 zsmall packages of Avacado Salsa with a past expiration date from Oct. 2023. Address.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding
majorCode 590.006/6-501.115-PFOther

Official Wording

Prohibiting Animals (Pf)

Inspector’s Notes

Cat living on the premises. Remove.

In Plain English

An issue that does not fit the common categories. Check the official wording for details.

More about other finding

Official record from Boston Inspectional Services Department, Nov 24, 2023 · Original Source

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